Return Policy

Thank you for shopping with Kay & Co Store. We want to ensure you have a satisfying experience with our products. Please review our return policy below.

1. Eligibility for Returns:
   We accept returns for items within 14 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. How to Initiate a Return:
   To initiate a return, please contact our customer service at customercare@kayandcostore.com. Provide your order number and details about the item you wish to return. We will guide you through the return process.
3. Refund Process:
   Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7 days.
4. Exclusions:
   Certain items are not eligible for return, including
   Phones and Tablets
   Fashion
   Beauty & Health
   Appliances
   Computing & Gaming
   TVs, Audios & Cameras
   Daraz Like New
   Home & Living
   Sports & Travel
   Baby, Toys & Kids
   Grocer’s Shop
   Digital Goods
   Other Categories. Customized or personalized items may also be exempt from returns.
5. Return Shipping:
   Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service.
6. Damaged or Defective Items:
   If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item or arrange for a replacement.
7. Cancellations:
   If you need to cancel your order, please contact us as soon as possible. Once an order is shipped, it cannot be canceled, and the standard return policy applies.
8. Contact:
   If you have any questions or concerns about our return policy, please contact our customer service at customercare@kayandcostore.com.